Voicemail Message Phone Line: 503-567-8458
Please Contact us by Email for
parts ordering, technical questions and customer service issues.
Return Policy
Electrical (E) parts, Genuine Audi Dealer (GA), Special Order
(SO), Fuel System (FS) parts, and Air Conditioning (AC) parts are
not returnable for any reason.
DVD, CD ROM and Paper Repair Manuals can not be returned for credit or refund.
No returns accepted after 14 days of purchase.
New or Rebuilt TURBOCHARGERS can not be returned for credit
and have a limited 6 month warranty.
Within 14 days (10 business days) of your order,
except as noted above, you may return for partial credit:
Parts that are in original condition, in their original undamaged packaging,
that were the wrong part due to your error or were not needed by you. Parts
that have been installed, modified, disassembled, or damaged in any way can
not be returned for credit or refund.
All Parts returned for credit will
be subject to a Twenty-Five (25%) restocking fee unless
you received the wrong part due to our error.
If the part(s) you are
returning received free
shipping, you will also be charged for our shipping costs
for your original order.
SJM Autotechnik will not accept unauthorized returns.
To submit a "Return Request", you
must log into your SJM Autotechnik on line account and locate the
part you need
to return by reviewing your list of previous orders.
Then click
on
the "Create
Return Request" link
and from the drop down menu select the "Return/Reason" for
each part you want to return.
Click "Continue and then
"Create" to submit the return request.
Parts that have core charges associated with them, can not be returned for
any reason once we have received your core back into our system.
The Turbocharger Warranty Registration Certificate must be completed and returned
within 14 days to
activate this limited 6 month warranty. See Turbocharger Installation requirements below:
Special Note regarding the purchase of any Electrical, Electronic or Fuel System
parts:
Many times novice auto mechanics will order a new electrical
part, electronic control unit or fuel system part with the "hope" that
it will fix their vehicles particular problem. When the problem
is not cured by the installation
of these new parts, often times they want to return the electrical, electronic
or fuel injection part because they think the new part must be faulty,
but the real problem lies in their incorrect diagnosis.
Please be aware that you are responsible for any diagnostic
mistakes and that Electrical, Electronic or Fuel System parts can
not be returned for any reason.
Damaged or Faulty Part Returns:
Warranty claims for parts that appear to fail or appear to be faulty immediately
after installation:
Please contact us as soon as possible, as we may need to ask you questions
to determine if all the factory procedures were followed during the installation
of these parts.
To submit a "Return Request", you
must log into your SJM Autotechnik on line account and locate the
part you
need to return by reviewing your list of previous orders.
Then click on the "Create Return Request" link and from the drop down
menu select the "Return/Reason" for each part you want to return.
Click "Continue and then "Create" to submit the return
request.
Follow the Part)s) Return Procedure below for
preparing your part(s) return.
At our discretion, if we believe that you received a defect part,
we will send you another part to replace the defective part, BUT
will charge your credit
card for this replacement part.
Once we receive the part back
at our location, it will be sent to our suppliers representatives
for test and examination. After we receive confirmation
from our suppliers representative that the part was indeed faulty
or defective,
we will issue a credit on your credit card account. Please
allow 14 days for this inspection process to be completed, and
an additional
7 days for the credit to show up on your credit card account.
In some cases, at our discretion, we may elect
to NOT send a 2nd replacement part to replace the item
in question that you determined
was faulty upon installation. In this case we will issue a
credit following the "Return Request" procedures listed above.
In many cases the problem with the operation of the part you
received from us, is due to the failure of some other component
in the vehicle, or the part
failure is due to an incorrect installation by an unqualified mechanic,
or by the mechanic or technician not following the factory installation
procedure.
Rebuilt Power Steering pumps, new brake master cylinders, brake
boosters, fuel pumps are just a few examples of parts that have
been reported to us as having
failed upon installation, but in fact had nothing wrong with them after
our suppliers tested them.
In these cases, we recommend that the mechanic or technician
installing the part in question, source the 2nd replacement part
locally from another supplier
and return the questionable part to us for credit.
Part(s) Return Procedure:
If you have merchandise that must be returned, you must complete a
Return Authorization request by logging into your account. Locate the
order with the part(s) you need
to return, click on the "Create Return Request" link and select the
reason for your return(s).
When returning parts for credit, they MUST be in the original
box or packaging and MUST be protected inside a separate shipping box.
The part and its box MUST be surrounded by protected material to avoid damage
to the part and to avoid damaging the original packaging so the part can be re-sold.
NO shipping labels, stickers, or writing of any kind can be placed
on the parts original packaging to receive credit.
The actual merchandise returned must agree with the list submitted on our Return
Authorization request form. Any unauthorized merchandise accompanying an authorized
return will be shipped back to the customer (at customer's expense) or scrapped
at our discretion.
Returns sent freight collect are not allowed and will be refused at SJM Autotechnik's
door. Customers who ship returns freight collect will be charged back the freight
bill to their accounts. Returns without a Return Material Authorization (R.M.A.)
number on the outside of the package will be refused at the door by SJM Autotechnik.
Items returned in an unsaleable condition will not be honored for credit and
will be returned to the customer (at the customer's expense) or scrapped at their
discretion. Returns with damaged packaging may be assessed a re-boxing fee or
may be rejected for credit. Returns for electrical or fuel injection parts will
not be accepted except for warranty returns. Returns for accessories will not
be accepted except for warranty returns with the final disposition to be determined
by the manufacturer. Returns for special order items and obsolete items are not
allowed. Items no longer stocked by SJM Autotechnik may not be returnable.
Credit will be issued to your charge card after the part has been returned in
its original packaging and has been inspected by the original supplier or manufacturer
for any damage and has been approved for restocking. Please allow 5-7 days for
the credit to show up on your credit card account once we receive the returned
item.
Core Charge Returns:
Some of our parts have core charges associated with them. Within
60 days of purchase, this core charge will be refunded after
we receive your original part in rebuildable condition in the original
box or packaging.
.The original core charge will be credited back to your
credit card account.
The customer is responsible for any shipping and handling costs when returning
cores to us.
Please allow 7-10 days to process your core returns and for us to credit your
account.
Return procedures are the same as detailed above but please make
sure the core unit has been drained of any fluid, and is wrapped
in plastic and sealed to avoid leaks. Use packing newspaper to
keep the core from moving inside the original part box. The original
part box should be placed inside another shipping box for protection.
Use a shipping method that provides Insurance and Delivery
Confirmation.
Cores are examined upon receipt. Cores missing parts or missing portions of
the core, will be subject to charges for the missing or damaged parts. All
cores must be returned in rebuildable condition to receive full credit.
Unusable cores will be returned to the customer (at the customers expense)
Parts Manufacturer's
Warranty:
SJM Autotechnik warrants that parts sold by us will be free from defects in
material and workmanship, and suitable for a specific purpose.
SJM Autotechnik agrees to warranty products or components (except some
electrical components) for six (6) or Twelve(12) months from date
of sale dependent on the manufacturer, shall upon test and examination by SJM
Autotechnik and its suppliers prove defective within the above warranty period
with the exception of manufacturers' warranties.
Please contact us to obtain the specific warranty term (6 or 12 months)
for any part we provide.
If your part is still under warranty and fails, we will send you another part
and charge your credit card. Once we receive back the defective part and after
inspection it proves to be defective, we will issue a credit to your credit
card account minus any shipping charges.
If your part originally received free ground shipping, there may not be any
shipping charges deducted but this will be determined when the warranty replacement
part is sent out.
Warranty claims will not be honored for items, which have been subject to unauthorized
use, improper installation, alteration from original specifications, or improper
maintenance. Items, which have failed due to failure of other related parts
not sold by SJM Autotechnik, will not be warranted. These items include: Brake
discs or Brake pads, Wheel bearings, fuel injectors, clutch components, timing
belt components, some electrical parts, light bulbs and A/C compressors that
were not installed by a licensed Auto repair facility with ASE certified technicians.
Warranty claims will only be honored if the returned part was purchased from
SJM Autotechnik.
Warranty claims must follow this process HERE
Warranty policies may vary within product groups by vendor. Any questions relating
to warranty policies on specific items should be directed to us by email: Warranty
Information.
SJM Autotechnik will not be liable for any loss, loss of use, labor costs,
damage, or consequential damages of any kind arising in connection with the
sale, use or repair of products purchased from us.
All warranties will be void if the part or product was not installed
by a qualified automotive technician or mechanic in the prescribed
manner as dictated by the factory repair/service procedure(s).
Incorrectly serviced vehicles, or vehicles used in any way that was not intended
by the original Manufacturer are not covered by this parts warranty.
Supplier or manufacturer denied warranties from SJM Autotechnik's supplied
parts may be returned to you and you will be notified for return and/or scrap
instructions. Credits already issued for denied warranties will be reversed
on your credit card account. A handling charge may be assessed on warranty
claims proven to be unfounded by SJM Autotechnik and its suppliers.
All warranted parts are to be returned to our location in Portland Oregon,
unless otherwise instructed. All warranty claims for all parts must be accompanied
with copies of the original invoice. Warranty returns will be returned to the
customer (at the customer's expense) if proper documentation is not supplied.
On-Line Parts Catalog Application
and Price Errors, Parts Brand Substitution
The On-Line Parts Catalog was developed using the vehicle manufacturer
replacement parts data and the aftermarket parts supplier catalogs
which may contain parts specification errors for some vehicle applications.
In some cases the On-Line Parts Catalog may
also contain
pricing mistakes and errors that are outside our control.
We reserve the right to cancel any parts order which was placed using
incorrect vehicle application data or errors in specific parts pricing.
Parts Brand Substitution:
We reserve the right
to substitute a different brand part of equal
or better quality to complete your order.
In some cases the part
you ordered from the on line catalog was the last one in the country
and has already been shipped from the warehouse to another customer
and is no longer available in the brand or for the price quoted on
line.
Payment Terms
We accept Visa, Mastercard, and Discover Card, or payment by
PayPal.
Payment by Check can be used, but items will not ship until the check
has cleared your bank.
Cash is not accepted, unless payment is made
at our location.
Anytime we ship parts to you, we must first receive payment
for the items being sent. For most customers we will charge
your credit card for these parts, even in situations where we are sending
you a
warranty replacement
part, or
if we are sending you a part to correct an error on our part.
We will credit your credit card account, only after we have received the
defective or incorrect part back at our location.
In the event of a chargeback request, the customer will be responsible
for a minimum $50.00 administrative fee per incident. This fee covers
the administrative costs and the fee charged by the bank.
There is also a $25.00 service fee for forwarding copies of documents
to a third party on behalf of the customer. Payment for chargeback
administrative and service fees is due within 15 days of receipt of
invoice. Payment is to be in the form of cashiers check or Postal money
order.
Unpaid balances more than 30 days old will be turned over for collections.
Customers will be financially responsible for cost of collections,
interest, legal fees, and penalties on any unpaid balances.
Shipping Policies
On-Line orders received Monday-Friday are processed
within 48 hours with Monday-Friday delivery.
To speed up delivery to our customers across the USA, we may use the
US
Postal
Service
Priority
Mail
delivery
which will deliver Monday through Fridays and on Saturday.
Note: Will
Call Pickup is not available at our Portland Oregon location but we can ship
to the Portland Metro area using the Postal
Service Priority Mail service to
reduce shipping costs.
Orders placed by phone or email may have additional shipping/handling charges
applied depending on the parts ordered.
Audi Dealer supplied parts, non catalog parts and Special order parts will normally
have additional shipping/handling charges applied.
Our normal delivery service is provided by UPS or by the US Postal
Service
If the US Post Offcie does not deliver to your area, please notify us when
the order is placed.
Orders placed with a "SHIPPING" address that is different from the
"BILLING" address on file for your credit card, may be held for
24-48 hours for review and may not be allowed
In some cases with first time orders, we may be required to ship "only" to
your "BILLING" address.
If you need to use a different shipping
address, we recommend you contact your credit card company and add this
shipping address to your account information.
Shipments to Hawaii, Alaska and International locations are not eligible
for free shipping as they
are required to use US Post Office Priority Mail with additional
costs.
UPS
ground delivery normally takes 4 to 7 business days. (Monday through
Friday)
Depending on your location, we may ship parts from our Portland,
Oregon location, or we may chose to ship from one of our warehouses located
across the US.
In some cases we may need to split your order into 2 deliveries and ship your
parts from multiple warehouse locations.
Some parts orders may be shipped using the United States
Postal Service (USPS) Priority Mail service to save
time and costs. This shipping method may also be used for heavy
items
which fit
into the flat rate Priority Mail shipping boxes.
Orders received which require a shipping address that is different
than the billing address for your credit card
may be held 24-72 hours for review before being shipped out.
International orders may require 3-7 business days to complete
and ship out.
Redirected Shipments:
Any shipments redirected to a different
address by the customer will be charged for
the additional handling and shipping costs, but at a minimum this
surcharge will be $20 USD.
Shipping Errors
Any errors; i.e., mis-shipments, etc., must be brought to our
attention within five (5) business days from receipt of merchandise.
Claims on errors not reported within five (5) working days from receipt
of merchandise may not be honored.
If we have the correct parts in stock, we will send you the correct
part but we will charge your credit card for this additional part. We
must receive the incorrect part back at our location, before we can
issue a credit on your credit card account for the correct part we sent
to you.
To facilitate the return of these incorrect parts, in most cases, we
will send you a Return Service label by mail, by Email or we may arrange
directly for a pickup service so you can return the incorrect part back
to us. If the dollar value of the incorrect parts sent to you is small,
we may direct you to scrap the part and not return it to us.
Refused Shipments
Refused shipments are subject to a minimum of 25% handling charge in
addition to the freight charges.
Shipping Damage Claims
In the unlikely event packages arrive damaged, please contact
us,
but realize that claims will have to be made directly to the carrier
who delivered the package.
Every assistance in making such claims will be provided.
RADIATOR SHIPPING DAMAGE MUST BE REPORTED BEFORE THE RADIATOR
HAS BEEN INSTALLED
International Shipments including Canada:
Parts shipped outside the US may have an additional handling charge
applied to your order depending on the type of shipping used.
We use US Postal Service International Priority Mail for our normal
International Shipping, but can also send using US Postal Service International
Express Mail option.
Each Country may impose additional Duty fees, Taxes, or Brokerage
fees that are the customers responsibility upon delivery.
We can not
mark your auto parts "merchandise" shipment as a "gift" to avoid these
fees.
Please contact your local
Customs office to determine any additional Duty, Tax or Brokerage
fees that may be required upon delivery of your package.
United Postal Service (UPS) Worldwide Express, or Worldwide Expedited
(Ground) is also available but will generally have much higher shipping
costs and UPS may impose additional Brokerage fees due upon delivery.
International payments using PayPal will be delayed 2-3 days until
the PayPal payment clears our bank account. Orders over $200 require
payment by direct wire transfer. Payment for shipments to Canada can
be done using your Visa, Mastercard or Discover card.
Prices
Our prices are subject to a number of variables including freight costs
and foreign currency fluctuations among others, and are subject to change
without notice.
Price quotes are valid for 7 days.
Parts orders placed
using our On Line catalog that total over $50 normally include
ground shipping at no additional charge for delivery in the lower 48
states.
Parts that are not listed in our On Line
catalog may have additional shipping charges applied to your order.
Order Cancellation:
If
an order has been placed on-line, by telephone, or confirmed
by email and has been processed by us, but the parts have not
been
shipped
out, you can cancel the order.
In these cases you will be charged an order cancellation
fee of $25 or 10% of the order total, whichever
is greater.
Power Steering pump Installation
Requirements:
Power steering pumps must be primed with fluid and rotated by
hand until fluid comes out the pressure port(s), prior to installation
as prescribed in the factory repair manual.
To ensure warranty coverage, the Power Steering system flushing with new
fluid should be performed anytime a system component (pump, steering rack,
hose, reservoir) is replaced.
The power steering fluid reservoir and its filter screen should be replaced
or cleaned as necessary.
Radiator Installation Guidelines
BEFORE installing a new radiator, after unpacking, you must first
inspect the plastic end tanks, plastic hose fittings and metal core
area carefully for any damage that may have occurred during shipping.
NO CLAIMS FOR SHIPPING DAMAGE WILL BE ALLOWED AFTER THE RADIATOR
HAS BEEN INSTALLED.
For the 1984-88 Audi 5000, and 1989-91 Audi 100/200 DURING INSTALLATION
it is very easy to damage, crack or break the hose fitting on the
end of the radiator
that connects to the expansion tank due to tight clearances at the
fender area.
The P/S pump normally must be removed, as well as
the fender liner to allow the radiator to
be easily tipped and rotated into place without damage to the plastic
fittings.
Turbocharger Installation
Requirements:
Determine the cause of original turbocharger failure and make all necessary
engine or system repairs. Drain Oil and Filter(s), flush engine and oil
galleries to ensure no failure particles are present. Install replacement
turbocharger and pre-lubricate.
Install NEW Oil Feed Line Install Fresh Oil and Filter Crank Engine with
Ignition disabled until oil filter is full and oil pressure warning light
goes out. Enable ignition system and start engine, run at idle speed for
a minimum of 10 minutes to permit adequate oil supply to the turbocharger.
Turbocharger Warranty Information:
Turbochargers can be damaged or can fail due to many "external" factors
that have nothing to do with the integrity or quality of the turbocharger
assembly. The use of a modified Engine Control Unit (ECU) voids the
turbocharger
manufacturers warranty because the modified ECU alters the factory
boost profile that exceeds the pressure ratio the factory turbocharger
was designed
for. Modified ECU's in most cases change the factory timing and fuel
map settings which can subject the turbocharger to heat loads it was
not designed
to handle.
ECU modifications, Boost hose leaks or failure, bypass valve failures,
or failure of the boost control system can cause the turbocharger compressor/turbine
wheels to spin at excessively high speeds which can also cause the turbocharger
to fail. The Turbocharger can also be overheated and subsequently damaged
by incorrect air/fuel mixtures, clogged or coked oil supply lines, failed
catalytic converters, restricted exhaust systems, defective turbocharger
cooling system components, missing or incorrect heat shields, foreign
objects ingested through the intake or air cleaner system, abusive driving,
extended oil change intervals, poor maintenance, and defective after-run
cooling system components.
Turbocharger damage or failure by "any" of the above listed
conditions, in addition to other non turbocharger related problems,
are
not covered by this limited warranty. All turbochargers returned for
warranty claim will be disassembled and inspected by an approved turbocharger
manufacturer
representative before any warranty claim is honored. Warranty is limited
to repair or replacement of product deemed to be defective, at the
sole
discretion of the manufacturer representative. Please allow 2-3 weeks
for this inspection process and warranty claim to be completed.
Repair Shop Part Installations
If you need you have a part installed by an independent or Dealer repair
shop, that requires many hours of labor, we recommend that you have
the Repair shop or Dealer source this part locally from their approved
sources, to avoid additional labor costs in the case where a warranty
claim needs to be processed in the future.
We can not reimburse any
costs for any labor required to remove and install a defective
part.
Examples of this type of repair, would be installing a rebuilt steering
rack, clutch assembly, Turbochargers etc. Most repair shops and dealerships
will NOT warranty the part or labor if the part was supplied from another
source.
The terms listed on this page are subject to change at any time without
prior notice.
Copyright © SJM Autotechnik™ , all rights reserved
